3. Code of Conduct

1. Members of the Association shall at all times conduct their business with utmost good faith and integrity, and provide advice objectively and independently.
2. Members shall in all possibility satisfy the insurance requirements of their clients and shall place the interests of those clients above all other considerations.
3. Members shall ensure the use of a sufficient number of insurers to satisfy the requirements of their clients.
4. Members shall not disclose any information acquired from his client except in the normal course of negotiating, maintaining or renewing a contract of insurance for that client or unless the consent of the said client has been obtained or the information is required by a court of competent jurisdiction.
5. Members shall not make or cause to be made advertisements or statement, which in the opinion of the Association, are misleading or extravagant.
6. A member who engages in another business or occupation concurrently with the practice of insurance broking shall not allow such outside interest to jeopardise his integrity, independence or competence.
7. Members shall not charge or accept any fee that is disproportionate to the service rendered to a client.
8. Members shall uphold the institute of the insurance industry and shall not cause the public to lose confidence either in insurance brokers or the insurance industry as a whole.
9. In case a member refers its client to an overseas insurer not authorised in HKSAR, the member shall advise its client of the unauthorised status of the insurer and the reasons for recommending such insurer.
10. Members shall make it clear to their clients in completing the proposal form, claim form, or any other material document that the clients are solely responsible for the correctness of the answers or statements therein. The client shall always be asked to check the details and be advised that the inclusion of incorrect information may result in a claim being repudiated.
11. Members shall keep the Association duly informed of any change in their particulars on registration by serving written noticed thereof to the Association.
12. Members shall advise their clients that the Code of Conduct is available and display a notice to this effect in a prominent position in its office.
13. Members shall use every possible endeavour to ensure that their employees are fully aware of and comply and observe the Code of Conduct herein.

Remarks:

Member Brokers are required to follow the relevant regulations of Insurance Companies Ordinance (Chapter 41), M&A; of PIBA and its codes of conducts and directives issued from time to time. All members are strongly advised (or recommended) to study the aforesaid documents carefully. For details, please visit the website of the Office of the Commissioner of Insurance: http://www.info.gov.hk/oci/chi/coner/index.htm and the website of PIBA: http://www.piba.org.hk