random check
1. Table - Number of complaints received

(current & previous calendar years, by month, figures in blanket are new cases received in that particular month)

  2018
As at 31 August
2017 2016 2015 2014 2013
January  3  55 56 70 53 54
February 7(4)
March 13(6)
April 19(6)
May 23(4)
June 25(2)
July 35(10)
August 38(3)
September  
October  
November  
December  

 

2. Status Report
2018 (As at 31 August) 2017 (As at 31 December)
Cases brought forward from last year (A) 69 72
New cases received (B) 38 55
Cases closed (C) 31 58
Cases carried forward to next year/month (A+B-C) 76 69
3. Nature of complaints for new cases received by line of business (LOB)
Year 2018 (As at 31 August) 2017 (As at 31 December)
Nature LOB
Long term
(linked)
Long term
(non-linked)
General No policy
involved
Long term
(linked)
Long term
(non-linked)
General No policy
involved
Payment terms, policy charges and affordability 5 4 0 0 12 8 2 0
Suitability (other than affordability) 0 0 0 0 0 0 0 0
Terms and conditions of policy and advice on insurance 0 0 0 0 0 0 0 0
Pre/after sales services 0 0 0 0 0 0 0 0
Investment advice 0 0 0 0 0 0 0 0
Others 13 5 5 6 11 12 1 8
Total 18 9 5 6 23 20 3 8
4. Outcome of cases closed
2018 (As at 31 August) 2017 (As at 31 December)
Complaint withdrawn or case lapsed due to non response from complainant, outside terms of agreement 13 15
No prima facie case established 10 32
Disciplinary actions imposed 8 10
Settled 0 1
Total 31 58
5. Number of disciplinary actions imposed
Number of disciplinary actions imposed 2018 (As at 31 August) 2017 (As at 31 December)
Membership expulsion 1 0
Membership suspension 2 0
Name of registrant removed from register 0 1
Registration suspension, Fine & Reprimand 0 12
Registration suspension
5 0
Fine
13 11
Reprimand
0 0
Warning 0 1
Disapproval 0 0
Others 0 0
Total 21 25
6. Number of broker members by number of registrants (Chief Executives and Technical Representatives) (Updated quarterly)
No. of registrants 5 or below 6-10 11-20 21-40 41-80 81 or above Total
Jan 2016 293 81 43 19 13 8 457
Feb 2016 300 70 48 20 14 8 460
March 2016 296 69 53 21 15 8 462
April 2016 296 72 52 23 15 8 466
May 2016 300 72 50 23 15 8 468
Jun 2016 324 65 39 23 9 8 468
Jul
2016
307 71 45 22 12 7 464
Aug 2016 306 73 48 23 13 7 470
Sep
2016
300 79 51 22 14 7 473
Oct
2016
300 74 57 20 16 7 474
Nov
2016
303 74 54 23 13 9 476
Dec
2016
302 76 55 21 12 10 476
Jan
2017
298 81 52 23 13 9 476
Feb
2017
294 87 50 21 13 9 477
Mar
2017
294 84 51 24 13 11 477
Apr
2017
291 84 52 26 13 11 477
May
2017
293 83 56 24 11 11 478
Jun
2017
306 85 46 23 11 7 478
Jul
2017
301 83 50 22 12 7 475
Aug
2017
294 83 55 22 14 7 478
Sep
2017
291 83 59 20 13 8 474
Oct
2017
283 85 64 20 13 8 473
Nov
2017
279 87 65 19 14 8 472
Dec
2017
281 86 65 19 15 7 473
Jan
2018
285 84 63 22 16 6 476
Feb
2018
280 89 64 21 16 6 476
Mar
2018
278 89 62 26 16 6 477
Apr
2018
274 94 61 25 15 6 475
May
2018
274 94 61 25 15 6 475
Jun
2018
294 92 44 29 10 6 475
7. Number of registrants (Chief Executives and Technical Representatives) by line of business (LOB) (Updated quarterly)
LOB G LT LTI G and LT G and LTI Total
Jan 2016 281 490 2353 446 2077 5647
Feb 2016 282 538 2357 451 2108 5736
March 2016 281 576 2376 465 2138 5836
April 2016 283 618 2343 470 2132 5846
May 2016 277 640 2299 476 2134 5826
Jun 2016 256 541 2084 444 1983 5308
Jul 2016 260 548 1903 472 1964 5147
Aug 2016 263 610 2035 494 2030 5432
Sep 2016 261 651 2092 507 2092 5603
Oct 2016 269 684 2135 514 2119 5721
Nov 2016 276 711 2181 516 2148 5832
Dec 2016 280 734 2202 522 2151 5889
Jan 2017 281 755 2228 526 2176 5966
Feb 2017 286 766 2207 522 2185 5966
Mar 2017 289 802 2209 543 2212 6055
Apr 2017 290 826 2200 552 2215 6083
May 2017 289 827 2166 542 2204 6028
Jun 2017 276 626 1908 493 1952 5255
Jul 2017 290 674 1913 525 2001 5403
Aug 2017 290 674 1913 525 2001 5403
Sep 2017 295 755 1968 577 2083 5678
Oct 2017 301 784 1995 601 2105 5786
Nov 2017 302 813 1988 605 2115 5823
Dec 2017 299 817 1976 606 2102 5800
Jan 2018 310 841 1963 611 2087 5812
Feb 2018 314 852 1860 621 2085 5732
Mar 2018 319 892 1871 615 2115 5812
Apr 2018 325 919 1838 622 2129 5833
May 2018 326 932 1814 620 2129 5821
Jun 2018 305 756 1542 537 1959 5099

G : General

LT : Long term (non-linked)

LTI : Long term (linked)

G and LT : General and long term (non-linked)

G and LTI : General and long term (linked)