Statistics

1. Number of comlaints received
(current and previous calendar years, by month, figures in blanket are new cases received in the particular month)
 2009
Year-to-month		2010
Year-to-month
January
February
March
April
May
June
July
August
September
October
November
December



37

 2(2)
6(4)
8(2)
13(5)
18(5)
19(1)
23(4)
28(5)
29(1)
29(0)
32(3)
33(1)
2. Status Report Of Year 2010 (as at 31 Dec)
Cases brought forward from last year (A)     37
New cases received (B)     33
Cases closed (C)     5
Cases carried forward to next year/month (A+B-C)     65
3. Nature of complaints for new cases received by line of business (LOB)
Year2010 (year-to-month: December)
LOB NatureLife
(linked)		Life
(non-linked)		GeneralNo policy involved
Payment terms, policy charges and affordability     9     1     0     0
Suitability (other than affordability)     0     0     0     0
Terms and conditions of policy and advice on insurance     1     0     2     0
Pre/after sales services     0     0     2     0
Investment advice     0     0     0     0
Others     0     2     10     6
Total     10     3     14     6
4. Outcome of cases closed
 2010
(Year-to-month: December)
Complaint withdrawn or case lapsed due to non response from complainant, outside terms of agreement      4
No prima facie case established      0
Disciplinary actions imposed      1
Total      5
5. Number of disciplinary actions imposed
Number of disciplinary actions imposed 2009
(Full Year)		2010
(Year-to-month: December)
Membership expulsion      0     --
Membership suspension      0     --
Name of registrant removed from register      0     --
Registration suspension, Fine & Reprimand   
- Registration suspension      0     --
- Fine      0     --
- Reprimand      0     --
Warning      0     --
Disapproval      0     --
Others      1     --
Total      1     0